CUSTOMERS AS PROMOTERS

Before you start with customers

“We are customer driven” …
There is probably not a company that has not gone through some form of customer service drive at some time in its history. Companies often gain much through these initiatives. Nothing wrong with that… but, what if, that success can be much higher?

Research proved that the level of external customer service can never exceed the level of internal customer service… well at least not sustainably.

Over 50 years of experience in this field, Mercuri International has developed exciting new processes for measurably improving customer perceptions by focusing on the levels of internal and external service. This approach makes a significant difference in both, the external levels of customer service, as well as the long term sustainability thereof.

Mercuri International has a proven track record in helping our customers to improve their customer service. Why don’t you call us to discuss how we could tailor a solution that takes your customer service to the next level? Contact us 011 807 59 89.

Making strategies work Competence works strategies 07’s plan = ’08’s agenda? Systems make strategies work	Winning the market share war Business is war Plans that win business Executing those plans	Customers as promoters Before you start with customers Only 9’s and 10’s get you in Getting it right	Mail us: francoisb@mercuri.co.za leonc@mercuri.co.za andreg@mercuri.co.za	Come work with us: If the sky is the limit and success is top of your list? Send your C.V and be part of our team and contribute to trade and industry development.
Key accounts = 27% profit Win new business in your KA’s Customer relations that last Who owns your key accounts?	Why training alone does not work Creating new behavior-DNA The 4.2% challenge Think like an FD	Our areas of speciality Tailored programmes Learning Path SETA Accreditation	Visit us: Mercuri International SA (Pty) Ltd 9 Autumn Street Rivonia South Africa	Please contact us: Tel: 27 (0) 11 807 5989 Fax: 27 (0) 11 807 6099

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Mercuri International SA (Pty) Ltd

Francois Barnard - Managing Director

CUSTOMERS AS PROMOTERS