KEY ACCOUNTS = 27% PROFIT

Customer relations that last

Most managers understand the importance of managing relations with their Key Accounts. Therefore, most sales budgets provide for sports tickets, braais, hunting / fishing trips, caps, jackets, etc. Arguably, these are important aspects of the social part of the relationship. However, what if the customer does not like any of these items? More importantly, how do you measure the strength of the impact of these tools? How long before your competition merely duplicates, or even tops those efforts?

Mercuri International helps our customers to take business relations to a much higher level. We call it “Brickwalling” your customers. Relationships are plotted, quantified, measured, and planned pro-actively and objectively.

Key Account relationships do not have to be at risk all the time. Phone us to discuss how we could help you Brickwall those important relationships. Please phone 011 807 59 89.

Making strategies work Competence works strategies 08’s plan = ’09’s agenda? Systems make strategies work	Winning the market share war Business is war Plans that win business Executing those plans	Customers as promoters Before you start with customers Only 9’s and 10’s get you in Getting it right	Mail us: francoisb@mercuri.co.za leonc@mercuri.co.za andreg@mercuri.co.za	Come work with us: If the sky is the limit and success is top of your list? Send your C.V and be part of our team and contribute to trade and industry development.
Key accounts = 27% profit Win new business in your KA’s Customer relations that last Who owns your key accounts?	Why training alone does not work Creating new behavior-DNA The 4.2% challenge Think like an FD	Our areas of speciality Tailored programmes Learning Path SETA Accreditation	Visit us: Mercuri International SA (Pty) Ltd 9 Autumn Street Rivonia South Africa	Please contact us: Tel: 27 (0) 11 807 5989 Fax: 27 (0) 11 807 6099

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Mercuri International SA (Pty) Ltd

Francois Barnard - Managing Director

KEY ACCOUNTS = 27% PROFIT