KEY ACCOUNTS = 27% PROFIT

Who owns your key accounts?

Are some of your Sales People holding you to ransom, because they know that if they left, their Key Accounts would leave with them? Although this is often the case in many sales organizations, the good news is that it does not have to be like this.

Our view is that the relationship remains with the Company: the Sales People play an important part in managing that relationship for as long as they are employed by that Company. But, often the fundamental knowledge that Sales People have of their Key Accounts, becomes mental “currency” that provides them with job security and even a sense of worth. The two points of view may become very destructive if they are continuously played against each other.

Mercuri International offers unique Key Account tools that if combined with our implementation processes;

1.    diffuse the stress situation as described above
2.    bring transparency of key information
3.    highlight strengths and development areas that may have been overlooked
4.    enable effective strategic action planning in the Key Account
5.    identify people in the Key Account with whom relations need to be expanded and how your sales organization can effectively apply and work with new processes that do this job effectively

Key Account Management is a critical element in growing business and it ensures that the Company owns the customers – not the individuals. Let’s talk about how we can help you optimise this element in your business. Please phone 011 807 59 89.

Making strategies work Competence works strategies 08’s plan = ’09’s agenda? Systems make strategies work	Winning the market share war Business is war Plans that win business Executing those plans	Customers as promoters Before you start with customers Only 9’s and 10’s get you in Getting it right	Mail us: francoisb@mercuri.co.za leonc@mercuri.co.za andreg@mercuri.co.za	Come work with us: If the sky is the limit and success is top of your list? Send your C.V and be part of our team and contribute to trade and industry development.
Key accounts = 27% profit Win new business in your KA’s Customer relations that last Who owns your key accounts?	Why training alone does not work Creating new behavior-DNA The 4.2% challenge Think like an FD	Our areas of speciality Tailored programmes Learning Path SETA Accreditation	Visit us: Mercuri International SA (Pty) Ltd 9 Autumn Street Rivonia South Africa	Please contact us: Tel: 27 (0) 11 807 5989 Fax: 27 (0) 11 807 6099

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Mercuri International SA (Pty) Ltd

Francois Barnard - Managing Director

KEY ACCOUNTS = 27% PROFIT