OUR AREAS OF SPECIALITY

Tailored programmes

Mercuri International offers a wide range of tools, methodologies, and programmes for the assessment, development, implementation and auditing of all sales- and customer service- related work. The offering includes work under the following headings:

For Assessment

•   Competence evaluation (360 degrees)
•   Assessment Centres (Excellent recruitment tool)
•   Development Centres (A powerful concept to uncover your people’s untapped potential as well as convince them of their development areas)
•   Personnel attitude survey
•   Customer attitude survey
•   Sales process analysis
•   Sales Strength Analysis
•   DISC personality profiling

For skill development – programmes and processes on:

•   Customer service
•   Sales productivity
•   Customers as promoters
•   Sales excellence
•   Value added selling
•   Relationship selling
•   Consultative selling
•   Methodical selling
•   New product launching
•   Business as war
•   Sales strategy workshops
•   Key account management
•   Coaching skills
•   Sales management (skills and systems)
•   Selling skills (specialising in solution selling)
•   Team building
•   Sales psychology
•   Tele selling skills
•   Presentation skills
•   Negotiation skills
•   Selling through 3rd parties (Selling through Distributors / Brokers / Agents etc.)

SETA accredited courses (Services SETA)
Mercuri International currently has SETA accreditation (No. 0152) for the following courses:

Course	NQF Level	Credits
Selling by Objectives 1	Level 4	2
Selling by Objectives 2	Level 4	2
Sales Leadership by Objectives 1	Level 4	2
Sales Leadership by Objectives 2	Level 4	2
Key Account Management	Level 4	2
Teambuilding	Level 4	2
Customer Service	Level 4	3
Telephone Skills	Level 4	2
Selling Through Third Parties	Level 4	2

Implementation tools

Individual coaching
Mini project meetings
Mercuri International telephone help line
Competitive workshops
Management workshops
Sales audits
Ghost buying

Tailoring programme design

Mercuri International boasts some of the best trainers and programme designer
At Mercuri International we do not believe in a “one-size-fits-all” approach
The success of our programmes lies in the tailoring of the material to sort and achieve client company objectives

Making strategies work Competence works strategies 07’s plan = ’08’s agenda? Systems make strategies work	Winning the market share war Business is war Plans that win business Executing those plans	Customers as promoters Before you start with customers Only 9’s and 10’s get you in Getting it right	Mail us: francoisb@mercuri.co.za leonc@mercuri.co.za andreg@mercuri.co.za	Come work with us: If the sky is the limit and success is top of your list? Send your C.V and be part of our team and contribute to trade and industry development.
Key accounts = 27% profit Win new business in your KA’s Customer relations that last Who owns your key accounts?	Why training alone does not work Creating new behavior-DNA The 4.2% challenge Think like an FD	Our areas of speciality Tailored programmes Learning Path SETA Accreditation	Visit us: Mercuri International SA (Pty) Ltd 9 Autumn Street Rivonia South Africa	Please contact us: Tel: 27 (0) 11 807 5989 Fax: 27 (0) 11 807 6099

International / Corporate

Europe

Middle East and Africa

Americas

Asia Pacific

Get in touch with us

Mercuri International SA (Pty) Ltd

Francois Barnard - Managing Director

OUR AREAS OF SPECIALITY