Strategic Competence Management - Mercuri International

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Hong Kong
Tel: (852) 28655878
Fax: (852) 28655210
Email: mercuri@mercuri.com.hk

Shanghai
Tel: (86) 21 64156691
Fax: (86) 21 64151372
Email: info@mercuri.com.cn

Mercuri International (Hong Kong)
Unit 6D,
Manulife Tower,
169 Electric Road, North Point
HongKong, China

Mercuri International (Shanghai)
Rm.3003, 2nd Building,
Grand Gateway Plaza,
No.3 Hongqiao Road,
Shanghai, China
Zip: 200030

Strategic Competence Management

A focused approach that matches the competence development of human resources to the company's market strategy.  It includes skill definition, competence assessment, corporate universities and continuous competence measurement.

MI-ACT™
In MI-ACT^™, we set up a test to measure levels of competence in different areas against pre-determined profiles.  These use a range of techniques and a team of trained assessors to give a 360-degree appraisal of every individual.

MI-CARE™
With an external focus, MI-CARE^™ evaluates your customers' attitudes towards your organisation.  It accurately analyses your customer's views, and compares them with your strategies, mission and goals.  It tells you exactly what kinds of customer relationships you have and what you are currently doing to build or maintain and customer loyalty, identifies areas of competitive strengh and weakness, and it facilitates decisions about making changes in order to achieve market objectives.

MI-CLEAR™
MI-CLEAR^™ gives you a precise evaluation of the competence levels of individuals in your company in direct relation to the competencies needed to achieve your market strategies.  It answers questions like how employees view their own competence levels and where the competence gaps are.  It gives you feedback on how well your personnel have understood the strategy and its implications for their role in realising your objectives.  It reveals how their opinions differ to management's regarding key competence levels, and which key competencies employees find important.  The result is an MI-CLEAR^™ Competence Matrix that gives your organisation the power to plan and carry out the systematic development of competencies way ahead of time.

MI-CORE™
MI-CORE^™ is an analytical tool witch is part of Strategic Competence Management, a major application of Mercuri International's expertise.  This application is designed to support organisations in developing and managing the right competencies to achieve their market goals.  It starts with measuring strategic needs and competence gaps, followed by tailor-made competence development programs and measurement of results.

MI-PARE™
With an internal focus, MI-PARE^™ evaluates staff attitudes within your oganisation.  It tells you exactly what your personnel think of your company, how they perceive the working conditions and the management, for example, and what you need to change in order to strengthen their commitment to your market strategies.  It gives you an insight into issues that important to them, while at the same time, it communicates to your people that their opinions are important to your company.

Management
The program includes: The Role of a Manager; Management by Objectives; Sales and Management Planning; Motivation Sales People; Setting Targets; Leadership Style; Time Management; Interview Skills; Presentation Skill; Holding Sales Meeting; Building Cooperative Teams; Analysis of Customer Base; Recruitment and Induction.

Sales
The program includes: Sales Productivity; Sales Methodology; Handling Objections; Customer Behaviour; Negotiation Skills; Prospecting; Making Appointments; Key Customer Development; Communication Skills; Presentation Techniques; Planning/selling by Objectives; Closing Techniques; Information Gathering; Price Handling; Financial Aspects of Selling.

Customer Service
The program includes: Service for Profit; Communication Skills; Dealing with Complaints; Basic Psychology; Time Management; Taking and Giving Criticism; Personal Planning; Handling Stress; Active Listening; Factors Influencing your Company's Service Level

3 different approaches: - Strategic Competence Management - Sales Performance Consulting - Individual Competence Development	The Mercuri Concept - Improve our clients' results - Taking Sales to A Higher Level - Develop and implement marketing strategies	E-Learning Mercuri and CrossKnowledge, combining the strengths to develop E-learning courses in the Chinese market	Mail us: mercuri@mercuri.com.hk	Come work with us: About us
Site under construction When you come back you will have easy access to all our information	Site under construction When you come back you will have easy access to all our information	Site under construction When you come back you will have easy access to all our information	Visit us: Regional office HongKong Office Shanghai	Call us: (852) 2865 5878

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